How to delete your data

How to request deletion

• Email hello@jera-chat.com with the subject "Data deletion".
• Include the messenger (Instagram, Messenger, WhatsApp or Telegram), the business you wrote to and your identifier: profile name, username or phone number.
• A request form will be added here later. TODO: form via a Supabase function

What is deleted

• Your conversation history with the AI assistant.
• Messenger profile data stored by the bot: name and ID.
• Bookings, orders and contact details in Jera's database.
• Data in the business's own tools (its calendar, CRM, sheets) is deleted by the business; we pass your request on to it.

How quickly

We'll confirm receipt and complete the request within TODO: number of days.

Regardless of any request, chat history is deleted automatically after 90 days.

Removing access via Facebook

If you used a bot on Instagram or Messenger, you can also remove the app's access in Facebook settings: "Settings & privacy" → "Settings" → "Apps and websites". Then email us so we delete the data already stored.