Privacy policy

Draft, to be checked. This document has not yet been reviewed by a lawyer.

Updated: 12 November 2026

Who we are

Jera (Ihor Redin, sole proprietor, Ukraine) builds AI assistants that handle conversations with businesses' customers on Instagram, Messenger, WhatsApp and Telegram. Registration details: TODO: tax ID / registered address.

For the data the bot receives in conversations with a business's customers, the business is the controller and Jera processes it on the business's behalf. Jera is the controller for website data.

What data the website receives

The website has no forms and sets no advertising or analytics counters. Technical request data (IP address, browser type, time of request) is processed by Cloudflare to deliver pages and protect the site from attacks.

If you message us in a messenger or by email, we receive what you send: your name, contact and message.

What data the AI assistant receives

  • The text of messages and attachments the customer sends to the bot.
  • The profile name and messenger ID (for example a Telegram username or a WhatsApp number).
  • Data the customer gives for a booking or an order: phone, delivery address, chosen time, wishes.
  • Service data about the conversation: message times, booking or order status.

Why

To reply to the customer on behalf of the business, book, place orders, remind about visits and hand the conversation to a person.

To improve a particular business's conversation scenario. One business's data is never used for other clients.

Who the data is shared with

  • Meta Platforms (Instagram, Messenger, WhatsApp) and Telegram — the platforms the conversation runs on.
  • OpenAI and Anthropic — AI providers that generate the bot's replies.
  • Supabase — the database and server functions of the bots.
  • Cloudflare — website hosting and protection.
  • The business's own tools it asks us to connect: calendar, sheets, CRM, payments, delivery.

How long it is kept

Chat history is kept for 90 days and then deleted.

Bookings and orders are kept in the business's own tools under its rules. Retention of your correspondence with Jera by email or messenger: TODO: period.

Your rights

  • You can find out what data about you exists, correct it, restrict processing or ask for deletion.
  • How to ask for deletion is described on the "Data deletion" page.
  • You can also contact the Ukrainian Parliament Commissioner for Human Rights.

Contact

Send questions about your data to hello@jera-chat.com.