AI assistant for WhatsApp
Jera's AI assistant replies to customers on WhatsApp in seconds: it advises, recognises a product from a photo, books a convenient time, places orders and sends status updates. It connects through Meta's official WhatsApp Business Platform.
How it works
The customer writes on WhatsApp
Like to a friend: in text, by voice or with a product photo.
The AI assistant understands
Recognises the model in the photo, checks the size, car or service.
It records everything
Creates the order in the CRM, a waybill with the delivery service or a calendar booking.
It sends updates
"Your order is on its way", "your car is ready", service reminders through approved templates.
What it does on WhatsApp
Replies in seconds
The customer doesn't wait for a manager or go to a competitor.
Understands photos
Recognises the model in a photo and offers sizes in stock.
Reply buttons
Buttons to pick a size, a time or a delivery method.
Orders and delivery
Places the order in the CRM and creates a waybill.
Bookings
Books a service after checking free time.
Repeat contact
Reminders and offers through templates approved by Meta.
WhatsApp requirements and limits
Meta's official platform
The number connects to the WhatsApp Business Platform through Jera's app. Jera is a Meta Tech Provider and has passed business verification.
The 24-hour window
Free-form replies are allowed within 24 hours of the customer's last message.
Paid templates
After 24 hours of silence a business can only write first with an approved WhatsApp template, and those messages are paid at Meta's rates.
Your team sees the chat
The bot hands complex conversations to a person with a summary, so the customer doesn't repeat themselves.
WhatsApp cases
A sneaker photo in the chat and the order is on its way
Recognises the model from a photo, picks the size, arranges delivery
Lift bookings and "your car is ready" messages
Books repairs and tells customers when the car is ready
Questions and answers
Do I need a separate number?
The number connects to the WhatsApp Business Platform through Meta. We'll suggest which number suits you best during the demo.
How much do WhatsApp messages cost?
Replies within 24 hours of the customer's message are free-form: since 1 October 2026 the first 1,000 such replies a month per number are free, then Meta's rates apply. Messages the business sends first after that window go through approved templates and are paid at Meta's rates.
Will the bot understand a product photo?
Yes. In the shoe store case it recognises the sneaker model in a photo and offers the sizes in stock.
Can it send order status updates?
Yes. The waybill number, "on its way" or "your car is ready" go out automatically, and outside the 24-hour window as a template.
What happens with tricky questions?
The bot hands the conversation to a manager with a short summary, and they reply in the same chat.
How long does it take to connect?
We show a demo for your niche in 1–2 days, free of charge. Launch takes from 1 week, plus time for Meta to review the templates.
Ready to handyour chats to a bot?
Message us in any messenger and we'll show a live demo of the AI assistant for your niche.
- 01You message usin any messenger
- 02A demo for your nichewithin 1-2 days, free
- 03Launchfrom 1 week