Terms of use

Draft, to be checked. This document has not yet been reviewed by a lawyer.

Updated: 12 November 2026

What these terms cover

These terms apply to jera-chat.com and to the services of Jera (Ihor Redin, sole proprietor, Ukraine) for building and supporting AI assistants for messengers. The details of a particular project are set out in a contract or invoice.

What we provide

  • Setting up the AI assistant for a business: scenario, knowledge base, channel and integration setup.
  • Support: monitoring the bot and improving scenarios.
  • A free demo for your niche with no commitment.

The client's duties

  • Provide accurate information about services, prices and business rules the bot learns from.
  • Hold the rights to the accounts and pages being connected and follow Meta's and Telegram's rules.
  • Inform their customers about data processing as required by law.

Limits

The AI assistant follows the scenario and knowledge base but can make mistakes. Important decisions (custom pricing, medical questions, complaints) are handed to a person.

We are not responsible for outages of Meta, Telegram and third-party services or for changes to their rules.

Payment

Pricing and payment terms are agreed before launch. Paid WhatsApp messages and AI usage are accounted for separately, as described on the pricing page. TODO: payment and refund terms

Intellectual property

The website, design, texts and code of Jera belong to Jera. The client's data and materials belong to the client.

Changes and law

We may update these terms; the update date is shown at the top of the page.

The law of Ukraine applies. TODO: dispute resolution

Contact

Send questions about these terms to hello@jera-chat.com.