Sushi Delivery: an order in three minutes, plus a roll and a drink
A Kyiv sushi delivery took Telegram orders by hand. The bot collects the order, notes requests, suggests deals and sends the receipt to the kitchen.
- Niche
- Food delivery, Kyiv
- Channel
- Telegram bot
- Launch
- 3 weeks
- Volume
- ~2,300 orders/month
8 pcs · salmon, cream cheese
$8.00
Any requests for the order?19:13
Philadelphia · $8.00
California −20% · $4.40
Cola 0.5 · $1.10
Total: $13.50
Deliver to 18 Sichovykh Striltsiv St, like last time?19:14
Results
* Demo case: names, quotes and numbers are placeholders and will be replaced with real ones.
Challenge
At peak hours the operator couldn't keep up, and requests like "no wasabi" got lost between messages and the kitchen.
- A queue in the chat during the evening peak
- Nobody suggested deals or drinks
- The address was asked for every time
Solution
The AI assistant takes orders in a real conversation, suggests relevant extras, remembers the last address and sends the order to the kitchen POS.
- Inline buttons where they beat typing
- Upsells by rules, not at random
- The order hits the kitchen with every request
How the bot is built
The customer writes in a messenger, the AI assistant understands the request and works with the business's services itself. No copying between tabs.
What happens while the customer types
Checks the menu and stop list
The bot sees what's available and only offers items in stock plus today's deals.
| Item | Price | Deal | In | |
|---|---|---|---|---|
| 2 | Philadelphia set | $8.00 | ✓ | |
| 3 | Dragon roll | $7.10 | ✕ | |
| 4 | Cola 0.5 | $1.10 | ✓ | |
| 5 | California | $5.50 | −20% | ✓ |
Sends the receipt to the kitchen
The order lands in the POS as a normal receipt with a note for the chef.
Calls a courier
When the order is ready, couriers see the address in a group chat and the customer hears that food is on the way.
18 Sichovykh Striltsiv St, apt 41
$13.50 · paid
Delivery window: 7:55-8:05 PMjust now
Tools and integrations
- Knows the menu and deals
- Remembers the customer
- Upsells sensibly
Dialogue, inline buttons
Receipts and kitchen
Menu, stop list, deals
Couriers
Pros and limits
What the business got
- Orders are taken in parallel, no queue
- The kitchen sees every request
- Upselling happens in every chat
- Regulars order in a few messages
Limits worth knowing
- The bot can't message a customer first until they've started it
- The stop list must be updated on time
- Quality complaints go to a manager
From brief to launch
Menu, deals, upsell rules
Poster and courier group integration
Evening peak test and launch
“There's no queue in our chat on Friday nights anymore. And the bot never forgets to offer a drink.”
Ready to handyour chats to a bot?
Message us in any messenger and we'll show a live demo of the AI assistant for your niche.
- 01You message usin any messenger
- 02A demo for your nichewithin 1-2 days, free
- 03Launchfrom 1 week